Starting support
Help focused on selected everyday tasks while supporting independence at home.
Funding
What is Support at Home?
Government-funded support, shaped around your goals.
Support at Home is designed to help eligible older people remain living at home for longer. An aged care assessment helps determine eligibility, priorities and the services that may suit your needs.
Your approved support plan can include ongoing services or short-term pathways. You can then choose a registered provider and agree the mix of services together.
Support may include
- Help with everyday living and household tasks
- Personal care and support with independence
- Transport, companionship and respite care
- Nursing and other clinical supports
- Equipment and home modifications, where approved
Funding levels
Support at Home levels, in plain English.
Support at Home now uses eight ongoing classifications. This Level 1–4 guide offers a simple orientation, including transitioned Home Care Package levels. Your final classification and budget are confirmed through an aged care assessment.
Growing support
A broader mix of practical help for routines, safety and staying connected.
More regular support
More frequent assistance for changing needs and a coordinated support plan.
Higher support needs
A higher level of ongoing assistance shaped around complex or substantial needs.
Funding classifications, contributions and available services can change. Check the latest guidance with My Aged Care before making decisions.
How it works
Four steps to get started.
You can apply for an assessment yourself, or on behalf of a family member or friend.
Apply for an assessment
Register with My Aged Care and describe the support you are looking for.
Have your needs assessed
An assessor will talk through your strengths, needs and goals with you.
Receive your support plan
Your outcome will explain which services and pathways you are approved for.
Choose your provider
When funding is available, choose a provider and agree how your care will work.
Common questions
Helpful answers before you begin.
Do I need an assessment?
Before accessing government-subsidised aged care services for the first time, you need an aged care assessment. My Aged Care can explain which assessment is right for your situation.
Can my family member apply for me?
Yes. The My Aged Care online application can be completed for yourself or on behalf of a family member or friend.
What will I pay?
Contributions depend on the services you receive and your personal circumstances. Check the official Support at Home information for current guidance before making decisions.
Can I change my mix of services?
If your needs or goals change, you can discuss a different mix of services with your provider or ask for a support plan review.
Can I change my service provider?
If your circumstances or preferences change, you can ask about transferring to another registered Support at Home provider. Discuss the next steps with your current provider or My Aged Care.
Can I request language support for my assessment?
Yes. Tell My Aged Care which language you prefer when you apply or arrange an assessment, and ask what interpreter or communication support is available.
Your next step
Start with a conversation.
We can explain the process in plain language and help you prepare questions for My Aged Care. We do not decide eligibility or funding, but we can help you understand what happens next.
